Case review
An investigator reads what happened and tells you, plainly, whether a bank complaint is worth making.
No win, no fee
Lost money to a scam?
We build the complaint. You pay nothing unless money comes back.
Check eligibilityBank file
We write a complaint the firm has to answer: timeline, evidence, and the duty we say was missed.
Ombudsman
If the bank refuses, or eight weeks pass, we can put the same file to the Financial Ombudsman Service.
Scam types we take on
Different stories, the same question: should the bank have stopped the payment, or refunded it afterwards?
Investment scam
A platform, broker, or adviser that was never real.
Learn moreRomance scam
A relationship used to move you towards a payment.
Learn moreJob / task scam
Paid online tasks that ask you to deposit to withdraw.
Learn moreCryptocurrency scam
A fake exchange, wallet, or recovery broker.
Learn moreSafe account scam
A caller who tells you to move money to protect it.
Learn moreInvoice scam
A changed bank account on a bill you meant to pay.
Learn moreUnauthorised scam
Payments you did not make and did not approve.
Learn moreImpersonation scam
Someone posing as a bank, HMRC, the police, or a lawyer.
Learn morePurchase scam
Goods, tickets, or a vehicle that never arrived.
Learn moreWe focus on the bank complaint
The payment trail, the warnings, and the rules the firm had to follow.
Explore all specialisms
A file, not a phone script
The people on a case sit in three groups. You will know who is doing what.
- Management keeps the case moving and the fee terms clear.
- Investigation builds the timeline and the evidence list.
- The ombudsman team writes the escalation if the bank holds the line.
Your team of specialists
Open a group to see the work it owns. Photographs are of the people named on the team page.
Management
Sets the scope of the case, agrees the fee in writing before any complaint is sent, and is the person you can ask if the work stalls.
Fraud investigation
Reads messages, payment receipts, and what the app or call handler told you at the time. The aim is a timeline a stranger can follow.
Financial Ombudsman team
If the bank’s final response does not refund you, this group reframes the file against the Ombudsman’s questions, including any appeal point that is actually available.
No fee unless money is recovered.
3% of the first $100,000 CAD recovered, 2% of the portion up to $500,000, and 1% above $500,000. Nothing upfront.
Amelia C.
Toronto★★★★★
The bank had refused the trading transfers. After the complaint, the funds were paid back into my account.
Marc T.
Montreal★★★★★
RBC’s first answer was no. The funds were paid back after the written complaint.
Jess O.
Halifax★★★★★
There is no branch, so the chat was the record. Tangerine paid the funds back from that file.
Questions people ask first
Do I pay anything to find out if you can help?
No. The eligibility review is free. A fee is agreed in writing, and it is charged only if money is recovered.
Can I complain to the bank myself?
Yes. The claim-yourself guide sets out the steps. Instructing us is optional.
What if the bank says I authorised the payment?
Authorising a payment is the start of the question, not the end of it. Banks still have to look at the warnings they gave and the risk they could see.