Resources
Frequently asked questions
If yours is not here, email info@ashfordrecoverygroup.com.
Is the review really free?
Yes. We charge only if money is recovered, on the terms on the fees page.
Are you a law firm or the Ombudsman?
No. We prepare and pursue complaints. The bank decides, and the Financial Ombudsman Service decides if it is referred.
Do you guarantee a refund?
No. Anyone who guarantees a scam refund is someone to walk away from.
Which banks?
Any Canadian bank that held the account the money left from. There are notes on RBC, TD, Scotiabank, BMO, CIBC, National Bank, Tangerine, and Desjardins.
How long does it take?
A bank often has eight weeks to answer a complaint. An Ombudsman case takes longer. We will not quote a recovery date.
What do you need from me?
A timeline, the amounts, and the documents in the client guide. Priya’s team will cut that list down to what your case actually needs.
Can you help if I only have crypto losses?
Only where we can see a payment from a UK account. We cannot chase an anonymous wallet on its own.
What if I was told to lie to the bank?
Tell us that. It is common, and hiding it makes the file weaker. Do not repeat the lie in the complaint.
How do I complain about Ashford?
Use the complaints page. We acknowledge within three working days.