George Papadopoulos
Lead financial investigator. Owns the payment trail and the questions the bank has to answer.
Helen Ward
Case director. Agrees the scope and the fee, and steps in if a case goes quiet.
Daniel Okoye
Fraud investigation. Builds the timeline from statements, chats, and what the bank said on the day.
Priya Shah
Client guidance. Tells you which documents matter and which you can ignore.
Mark Ellison
Ombudsman submissions. Decides if a refusal is worth escalating, and writes that file.
These are the practice leads. A case does not pass through every person unless it needs to.