Desjardins complaints often start at your caisse. Ask for the complaint to be passed to the complaints office, and keep both reference numbers.
What to ask Desjardins to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If Desjardins refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Marie-Claire D.
Trois-Rivières★★★★★
The caisse and the complaint office were two conversations. Desjardins refunded the transfers.
Hugo F.
Laval★★★★☆
We went one step past the internal complaint. The funds came back after that.
Nothing on this page is a statement about Desjardins’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.