Email complaints@ashfordrecoverygroup.com with your name, the email you used, and what you want put right. We acknowledge within three working days and send a final response within eight weeks.
In that response we will tell you about any ombudsman or redress scheme that covers our service. Do not assume the Financial Ombudsman Service can look at a complaint about us unless we have told you that it can. A complaint about your bank is a different complaint, and the rights page explains that route.