Scotiabank complaints can start in the app, by phone, or in a branch. Ask them to log it as a fraud complaint and send you the reference.
What to ask Scotiabank to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If Scotiabank refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Fatima A.
Windsor★★★★★
Scotiabank’s first reply was two lines. The money was recovered after the full file went in.
Colin R.
Abbotsford★★★★☆
The updates were short and on time. Scotiabank refunded the scam payments.
Nothing on this page is a statement about Scotiabank’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.