TD complaints can start with EasyLine or in the app. Follow the call with a short written timeline so the file is not only a call note.
What to ask TD to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If TD refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Kara D.
Oshawa★★★★★
TD only had a call note at the start. The transfers were refunded once the timeline was on file.
Ian P.
Thunder Bay★★★★★
I waited without being spun a story. TD paid the funds back with the final response.
Nothing on this page is a statement about TD’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.