Tangerine has no branches. Start in the app chat or by phone, and save the transcript. That chat is the record.
What to ask Tangerine to do
- Treat the report as a fraud complaint, not only as a general question.
- Tell you the payee name their system showed, if one was shown.
- Say whether any in-app or telephone warning was displayed or read out.
- Send a written final response. If 56 days pass with no resolution, you can take the complaint to the Ombudsman for Banking Services and Investments.
What we add
We turn the chat, the receipts, and the warning story into one complaint. If Tangerine refunds you, our fee is invoiced from that recovery. If they refuse, or the file stalls, the next step is usually OBSI. The route is the same for every bank. The facts are not.
Client reviews
Jess O.
Halifax★★★★★
There is no branch, so the chat was the record. Tangerine paid the funds back from that file.
Adam W.
Guelph★★★★★
They answered the same day the bank asked for one more screenshot. The money was recovered.
Nothing on this page is a statement about Tangerine’s current fraud policy. It is the complaint path a customer can use. OBSI is free to use, and you do not need us to go there.